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Credit union offers fee‑waived refinance and after‑hours mortgage help

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Loan specialist and diverse family reviewing mortgage documents with house keys on a desk in a modern credit union during evening hours

Salt Lake City, UT, October 8, 2025

News Summary

A 0.25% cut to the federal funds rate and signals of further easing have pushed mortgage rates lower and spurred refinancing interest. A regional credit union promoted a fee‑waived refinance program allowing qualifying borrowers to redeem an origination fee waiver after six on‑time payments and within three years, capped at 1% of the loan or $4,000. The lender also launched an after‑hours mortgage help line to connect members with specialists outside normal business hours and offers online application options. The development arrives as insurance costs and affordability pressures persist in Salt Lake and denial‑rate disparities remain a concern.

Fed rate move opens room for refinancing as credit union pushes a fee‑waived option and after‑hours help

Key takeaways: A recent 0.25% cut to the federal funds rate and signals of more cuts ahead have coincided with an uptick in refinancing interest. One financial institution has highlighted a no‑lender‑fee refinance option for qualifying borrowers up to three years after purchase and launched an after‑hours mortgage help line to assist members outside normal business hours.

Top of the story

Last month, the central bank trimmed its policy rate by 0.25% and indicated the committee expects to consider additional reductions during two remaining meetings next year. That shift has altered calculations for home buyers and owners who have closely watched rates since they climbed from historic lows in 2022 and briefly neared 8% in late 2023. A recent weekly average mortgage rate was reported at 6.58%, the lowest in nearly a year, and mortgage application activity moved higher on that dip.

Free‑Fi refinance option — what it is and who it helps

The program allows a borrower who purchases a home or refinances through the lender to redeem an origination fee waiver after making six on‑time payments and before three years from the loan note date. The waiver is limited to 1% of loan amount or $4,000, whichever is less. Eligible loans are conventional fixed products with terms from 15 to 30 years; portfolio loans are excluded. Borrowers must use the lender’s affiliated title company services and remain current on payments. Third‑party charges such as appraisal, title, credit reporting, and recording fees must still be paid by the borrower. The offer is limited to owner‑occupied properties and cannot be combined with other offers. It is subject to membership, eligibility, creditworthiness, and other requirements and may change or expire without notice.

After‑hours mortgage support

The lender added a service that routes callers after 5 p.m., on weekends or holidays to a mortgage specialist who can answer questions, start loan applications, and provide step‑by‑step support. The after‑hours phone number is 801‑786‑8400. The institution also provides online appointment and loan application options through its website.

Other loan offers and examples

For land buyers and builders, the lender offered one‑year balloon lot loans with rates shown as low as 5.55% and three‑year balloon improved lot loans starting at 6.49%, both on a 30‑year amortization schedule and requiring a 20% down payment. Sample construction and one‑time close examples show fixed and adjustable rates in the mid‑6% range depending on credit score, loan size and loan‑to‑value. Borrowers were advised to consult specialists because rates can move higher.

Market context — rates, applications and affordability

The recent rate dip helped push mortgage applications up nationwide, with a weekly increase driven largely by refinancing interest. Lenders report the market is still slow in some places, as buyers often run preliminary numbers and then step back when overall costs seem high. Mortgage professionals encourage prospective buyers to have documents and approvals ready to act during short windows of favorable rates.

Insurance costs squeezing buyers in Salt Lake

In the Salt Lake metro, home insurance made up an estimated 6.8% of the average mortgage payment in December, up from 4.8% three years earlier. Over roughly the past decade, average monthly home insurance in the area rose from about $61 to $135. Insurance is rising faster than the national average in the region, a trend attributed to more frequent natural disasters and higher rebuilding costs. An insurance marketplace projects Utah could see single‑digit percentage increases in premiums by the end of next year.

Buying vs renting — Salt Lake remains costly

An affordability analysis calculated Salt Lake City’s median monthly mortgage payment at about $3,463 versus median monthly rent of about $1,627, creating a buying premium of roughly 113%. Nationally, the same analysis put the buying premium at about 21%, and the U.S. median home price at roughly $355,000. Only a small share of cities studied showed buying as cheaper than renting; many of those are in the South or the Rust Belt.

Disparities in mortgage denials by race

A national study of purchase mortgage applications found Black applicants were about 1.7 times more likely to be denied a mortgage than applicants overall. In 2024 the denial rate for Black applicants nationwide was roughly 19.00% versus an overall denial rate around 11.27%. The most common denial reason for all groups was failing to meet debt‑to‑income ratio standards; credit history was the second‑most common reason and accounted for a higher share of denials among Black borrowers than among all applicants. Metro‑level gaps varied widely: some cities showed large disparities while others — in part because of small sample sizes or loan mix — showed much smaller differences.

What this means for borrowers

  • Rate cuts can create short windows where refinancing or buying yields measurable savings; borrowers who are prepared can act faster.
  • Programs that waive lender origination fees can reduce up‑front costs, but third‑party fees and eligibility rules still apply.
  • Rising home insurance costs can materially add to monthly housing costs in high‑price markets.
  • Systemic denial gaps remain a barrier to wealth building for many groups; improving credit history and lowering debt‑to‑income ratios are common steps to reduce denial risk.

FAQ

What is the fee‑waived refinance option and who can use it?

The option allows borrowers who close a qualifying 15‑ to 30‑year conventional loan to seek an origination fee waiver after six on‑time payments and within three years of the loan date. It requires use of the lender’s affiliated title services and is limited by membership, creditworthiness and other rules.

How do I reach after‑hours mortgage help?

Call 801‑786‑8400 after 5 p.m. on weekdays, or during weekends and holidays, to be connected with a mortgage specialist who can answer questions and start an application.

Are there limits to the fee waiver?

The waiver is capped at 1% of the loan or $4,000, whichever is less. Third‑party fees still apply and the offer cannot be combined with other promotions. Only one waiver may be redeemed per member.

How do insurance costs affect affordability in Salt Lake?

Home insurance now comprises a larger share of mortgage payments in Salt Lake than it did a few years ago, adding to total monthly housing costs. Projected premium increases could further lift that share.

What steps can reduce the chance of mortgage denial?

Working to lower monthly debt obligations, improving credit history, saving for a larger down payment, and getting prequalified or preapproved by a lender are practical steps that commonly improve approval odds.

Key feature summary

Feature Details
Fee‑waived refinance (Free‑Fi) Redeemable after six on‑time payments and within 3 years; eligible for 15–30 year conventional loans; waiver up to 1% or $4,000; third‑party fees apply; owner‑occupied only.
After‑Hours Mortgage Help Specialists available after 5 p.m., weekends and holidays; can answer questions and start applications; phone: 801‑786‑8400.
Lot and construction loan examples One‑year balloon lot loans shown at 5.55%; three‑year balloon improved lot loans starting at 6.49%; 20% down required for lot loans; sample construction rates available.
Rate environment Policy rate cut of 0.25% recently; more cuts signaled for next year; weekly average mortgage rate near 6.58% helped lift applications.
Insurance trend (Salt Lake) Insurance share of mortgage payments rose to ~6.8% from ~4.8% three years earlier; average monthly insurance rose from ~$61 to ~$135 over a decade; further increases projected.
Affordability metric Salt Lake City median mortgage payment ≈ $3,463 vs median rent ≈ $1,627; buying premium about 113%.
Denial disparities Black applicants faced a ~19% denial rate in 2024 vs ~11.27% overall; denial drivers include debt‑to‑income and credit history gaps; metro gaps vary widely.

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